Complaints and dispute resolution
How to raise a complaint with Fairstone Asset Finance, and how to escalate it to the Australian Financial Complaints Authority if you are not satisfied.
124743
If you have a complaint
Internal Dispute Resolution
Within our business we follow specific procedures to try to resolve any complaints that you may have. If you have a complaint, please contact our office via email at robin@fairstoneaf.com.au. They will try to resolve all concerns quickly and fairly.
External Dispute Resolution
In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 30 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.
Australian Financial Complaints Authority (AFCA)
Free call number: 1800 931 678
A copy of AFCA’s dispute resolution policy is available at https://www.afca.org.au.
Fairstone Asset Finance’s membership number is 124743.